Anthropologie Assistant Department Manager

Urban Outfitters•Oak Brook, IL

2d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to create an engaging and inspiring store environment. The role fosters community among the team through continued education on brand and store initiatives. The Assistant Department Manager represents the brand and promotes an inclusive customer experience, helps lead the sales floor, supports team development and store operations, and shares customer and staff feedback with the Service and Styling Manager.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

An interest in or affinity for the Anthropologie brand (described as an “Anthro brand fan”).

Responsibilities

Represent the brand and promote a positive, inclusive store environment in line with the SPARKED program.
Lead by example in delivering extraordinary service and ensuring customers feel welcome, heard, and valued.
Support store leadership and stylists in promoting customer events that build brand engagement and connections with the local community.
Help lead the sales floor, encourage engagement across zones, and guide the team in prioritizing customer experience and store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, recognition, team building, and initiatives such as the SPARKED Journal.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking products, and helping with facilities or IT issues.
Collaborate with partners on shipment and omni fulfillment, visual standards, product stock levels, and markdowns.
Provide feedback on team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate with leadership about teamwork and progress on store objectives.
Share store priorities and brand messages with the team while prioritizing employee engagement.
Provide customer and staff experience insights and feedback to the Service and Styling Manager.