Anthropologie Assistant Department Manager

Urban Outfitters•Wayzata, MN

4d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to help create an engaging and inspiring store environment. The role fosters a sense of community among the team through ongoing education about brand and store initiatives. As a brand representative, the Assistant Department Manager promotes an inclusive store environment and models extraordinary customer service. The position helps lead the sales floor, support team development and store operations, execute visual and fulfillment processes, and communicate customer and staff feedback to the Service and Styling Manager.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Being a fan of the Anthropologie brand.

Responsibilities

Promote a positive and inclusive store environment in line with the values of the SPARKED program.
Model extraordinary service so customers feel welcome, heard, and valued.
Support store leaders and stylists in promoting customer events that drive brand engagement and connections with the local community.
Help lead the sales floor and drive engagement across zones through elevated communication, while guiding the team to prioritize customer experience and store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, recognition, and team building, including initiatives such as the SPARKED Journal.
Support daily operations, including opening and closing procedures, maintaining store standards, restocking, and helping address facilities or IT issues.
Collaborate with partners on shipment and omni fulfillment, visual standards, product stock levels, and markdowns.
Provide feedback about team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive workplace by listening actively and seeking different perspectives.
Communicate with leadership about progress on store objectives and teamwork.
Share store priorities and brand messages with the team while prioritizing employee engagement.
Provide customer and staff experience insights and feedback to the Service and Styling Manager.