Assistant Community Manager

J.F. Shea Family of Companies•San Diego, CA

3d•$27 - $29•Onsite

About The Position

The Assistant Community Manager assists the Community Manager with successful site management of an apartment community. The role provides leadership, guidance, and motivation to support a positive working environment and quality community living. It administers day-to-day leasing office operations, oversees computer input for the community, directs leasing staff, and works with the Community Manager on marketing and leasing strategies designed to meet Shea Properties’ goals. The position works on-site at an apartment community and regularly interfaces with residents, vendors, and internal and external customers. The schedule varies by property; hours are usually 9 a.m. to 6 p.m., with office staff expected to arrive at 8:50 a.m. for staff lineup. Saturday and/or Sunday work may be required depending on occupancy, and the role requires flexibility and availability based on property needs. On-call duties are handled as directed by a supervisor. The pay range is $27.00–$29.00 per hour. The role is eligible for the office Sales Bonus, Club Shea Program, and discretionary annual bonus plan. The company offers PTO, paid holidays, medical, dental and vision coverage, 401(k), disability and life insurance, a 35% discounted apartment based on availability, and a cell phone allowance.

Requirements

Effective oral and written communication skills, including the ability to give clear direction, respond to inquiries, and speak effectively before groups.
Understanding of accounting principles and the budget process, ability to interpret numerical information, and basic budgeting knowledge.
Basic understanding of marketing concepts, data analysis, and report writing.
Customer service experience in at least one of these industries: property management, hospitality, retail, or real estate.
Ability to negotiate and resolve conflicts.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Prior experience managing staff, including supervising, training, coaching, developing, motivating, interviewing, hiring, and terminating employees, and leading by example.
High school diploma or equivalent.
At least two years of property management experience, including at least one year at the management level.
Ability to meet the physical demands of the role, including occasionally driving during work, traveling as needed, and lifting or moving up to 25 pounds.

Nice To Haves

Some college-level coursework.
Experience with Yardi and Yieldstar.
Schedule flexibility and availability according to property needs.

Responsibilities

Lead and participate in the morning staff lineup and ensure daily Craigslist advertisements are posted.
With the Community Manager, oversee property-management software data entry and related reports.
Review and approve move-out statements, ensuring timely completion and accuracy in accordance with state law and company policies.
Review and approve resident rental applications fairly and consistently in accordance with Fair Housing requirements and company policies.
Assist with rent increase and lease renewal negotiations and support execution of approved rental increase documents.
Coordinate scheduled move-ins with Leasing and Maintenance staff and ensure move-in appointments are completed and apartments inspected beforehand.
Review Yieldstar each morning with the Community Manager and submit pricing recommendations.
Maintain complete and accurate resident and vendor files.
Prepare and deliver legal and formal notices under the direction of the Community Manager and in accordance with California Civil Code and company policy.
Maintain account records and transactions, including NSF items, rent allowances, concessions, rent increases, utility billing collections, and other approved debits and credits.
Prepare accurate and timely Monday morning reports.
Direct leasing office functions with the Community Manager, supervise leasing staff activities and leasing paperwork, and schedule staffing to meet anticipated traffic and workload.
Act as gatekeeper for Avid Exchange.
Prepare work orders and submit them for approval in Go Cart.
Assist with developing, preparing, and administering property capital and operating budgets.
Participate in staff selection; recruit, hire, and train leasing staff under the Community Manager’s approval and direction.
Prepare annual reviews for direct reports, set Incentive-Based Compensation Bonus Plan goals and objectives, and implement Professional Development Plans.
Support staff participation in company classes and training, and ensure completion of mandatory training.
Oversee or conduct weekly leasing fundamentals sales meetings and submit fundamentals to the Regional Manager for review.
Support industry networking and encourage direct reports to participate in industry association functions.
Handle on-call duties as directed by the supervisor.
Perform other duties as assigned; specific duties may vary depending on community size.