Assistant Community Manager

Campus Apartments•Philadelphia, PA

22d

About The Position

The Assistant Community Manager reports to the General Manager and is responsible for collecting rent, keeping delinquency to a minimum, maintaining resident financial records, and processing invoices. The role also supports resident services, leasing administration, reporting, legal proceedings, and general office operations.

Requirements

High school diploma.
Accurate typing and record-keeping skills.
Computer skills and math ability.
Ability to follow through with necessary paperwork and ensure deadlines are met.
Excellent customer service skills.
Ability to work accurately in a fast-paced environment.

Nice To Haves

Working knowledge of Entrata.

Responsibilities

Maintain accurate resident information in Entrata, including application details, move-ins, move-outs, building transfers, and notices to vacate.
Update daily records of rents, deposits, and application fees received; issue appropriate notices for late payments, evictions, returned checks, and related matters.
Assist with rent collection and preparation of receipts.
Deposit all receipts before the bank closes each day.
Update daily reports, including notices to vacate, vacancy reports, and activity reports.
Organize and file reports, leases, and other paperwork.
Accept resident service requests, route them to maintenance for processing, and follow up with residents.
Compile and deliver late notices and legal notices.
Print monthly delinquency reports and keep the General Manager informed.
Work with legal counsel and the General Manager regarding legal proceedings.
Answer telephones as needed.
Set up new residents and deposit all monies.
Enter vendor information and invoices into the computer system and send them to Corporate for payment.
Follow up on security deposit upgrades and process refunds.
Keep all logs up to date.
Perform general administrative duties, including filing and typing.
Assist in preparing monthly reports.
Order supplies within established budget guidelines.
Maintain general office and vendor files.