Assistant Community Manager

RPM Living • Summerville, SC

1d • Onsite

About The Position

The Assistant Community Manager supports property operations by managing prospective resident interactions, applications, leases, renewals, rent collections, and resident concerns. The role also contributes to resident retention and property visibility through outreach marketing, market research, and social media. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs. This job title may also be associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• A flexible schedule is required, including availability for weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Ability to sit for extended periods while working at a desk.
• Ability to climb stairs.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on perks including Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed