Assistant Community Manager

RPM Living • Austin, TX

4d • Onsite

About The Position

The Assistant Community Manager supports the operation of a downtown luxury high-rise community. The role greets and qualifies prospects, assists with applications and leasing, manages renewals and move-outs, collects rent, and supports eviction procedures. It also promotes resident satisfaction and retention, conducts market research and outreach marketing, and helps maintain the property's social media presence. The position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Microsoft Office Suite and project management skills.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to meet the physical and work-environment requirements, including reading documents and screens, communicating verbally, operating office equipment, and occasional lifting or carrying of items up to 20 pounds.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver's license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications to the Community Manager for approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals and notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED