Assistant Community Manager

BH Management Services, LLC•Dallas, TX

15d

About The Position

The Assistant Community Manager assists with all operational duties of the Community Manager, including reporting, rent processing, and overseeing the community and staff when the Community Manager is absent. The role is committed to meeting customer service needs and representing the company professionally and courteously. It includes supporting leasing, resident account administration, property inspections, staff hiring and training, and resident satisfaction efforts. The work schedule is Monday through Friday but may vary; overtime and extended hours, including on-call work or participation in a rotating on-call schedule, may be required to meet business needs.

Requirements

Previous experience in the property management industry.
Where required by law, a state leasing license or ability to obtain required license(s) within the timeframe required by law.
Effective computer technology skills and basic knowledge of Microsoft Office Suite.
Effective oral and written communication skills.
Ability to handle multiple projects and thrive in a fast-paced, competitive environment.
Previous bookkeeping or account reconciliation experience.
Knowledge of Yardi Voyager or CRM experience.

Responsibilities

Assist with daily and month-end reporting, including accurate resident-ledger reporting.
Post rent; collect delinquent balances; support the eviction process; create and post purchase orders; and make daily deposits.
Post notices to vacate and other community communications as needed.
Secure and manage lease renewals and prepare new lease paperwork for approval at locations without a renewal specialist.
Walk and inspect the community daily, address issues, and verify property conditions meet company standards.
Check, respond to, and document community and individual emails, voicemails, and text messages.
Assist with hiring and training new team members as needed.
Monitor resident satisfaction through various communication methods.
Develop and maintain knowledge of the property and competitors in the area.
Oversee property operations and staff in the Community Manager’s absence.
Assist with leasing duties, including touring prospective residents and preparing lease agreements, as directed to meet business needs.
Post all charges to resident and non-current resident accounts.
Complete pre- and post-move-out inspections to assess damages.
Complete final account statements and ensure balances are sent to collections or refunds are processed according to BH policies.
Perform other duties as assigned.