Assistant Community Manager - Affordable Housing

Fairstead•Champaign, IL

About The Position

Fairstead is hiring an Assistant Community Manager to support daily operations at an affordable housing property. The role assists the Property Manager with planning, implementing, and managing onsite activities and overall property performance, including administrative, financial, and resident-relations duties. This is a full-time contract position covering a leave of absence and is expected to last six months. The position supports compliance with affordable housing requirements, resident service and retention, rent collection, lease renewals, and property accounting processes. Compensation is listed at $21–$23 USD per hour, with exact compensation varying based on skills, experience, and location.

Requirements

Two years of experience in affordable housing leasing or property management.
Knowledge of and experience in the local residential market.
Experience with EIV, Yardi, and RealPage.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to learn and work with property management applications.
Ability to learn quickly and maintain a positive attitude.

Responsibilities

Assist the Property Manager with compliance under the HUD 4350.3 Handbook.
Carry out intervention strategies for tenants who do not meet lease or compliance requirements.
Help prepare for REAC reviews, clear EHS violations, and support Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low-Income Housing Tax Credit (LIHTC) reviews; perform annual and interim recertification reviews.
Document lease violations and coordinate evictions.
Promote resident satisfaction and retention by responding promptly to questions, complaints, and requests and taking appropriate action to resolve service issues.
Ensure maintenance team members respond to and complete resident service requests.
Assist tenants with requests, questions, problems, and complaints.
Alert staff about move-ins, move-outs, and emergencies.
Provide excellent customer service and maintain a courteous, professional attitude toward residents and visitors.
Track arrears regularly and follow up with tenants according to company policy.
Oversee the lease renewal program to support appropriate retention rates.
Work with the in-house legal team to track rent payment status.
Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Respond to phone calls, messages, and emails promptly, within a few hours and no later than 24 hours.
Perform or assist with operations as needed to maintain workflow and meet schedules.
Perform other duties as needed.

Benefits

Employer contribution toward medical insurance through Meritain Health.
Employer-paid vision plan.
Company-matched 401(k) retirement plan: 100% of the first 3% and 50% of the next 2%.
12 paid holidays.
15 days of PTO.
7 sick days.
Employer-paid life insurance.
Flexible Spending Account.
Nationwide pet insurance.
Disability insurance.
Laser correction discount.
Employee discounts on appliances, apparel, and more.