Assistant Community Manager - Affordable Housing

Fairstead•Richmond, VA

About The Position

Fairstead is seeking an Assistant Community Manager to support the daily operations and overall performance of an affordable housing property. The role assists the Property Manager with onsite activities and includes administrative, financial, compliance, and resident-relations duties. The Assistant Community Manager helps ensure compliance with HUD requirements, supports property reviews and tenant recertifications, addresses resident concerns, and assists with rent collection, leasing, and accounting processes.

Requirements

Two years of experience in affordable housing leasing or property management.
Knowledge of and experience in the local residential market.
Experience with EIV, Yardi, and RealPage.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to learn and work with property management applications.

Nice To Haves

Quick learner with a great attitude.

Responsibilities

Assist the Property Manager with compliance under the HUD 4350.3 Handbook.
Implement intervention strategies for tenants who do not meet lease or compliance requirements.
Help prepare the property for REAC reviews, clear EHS violations, and prepare for Management and Occupancy Reviews, Investor Site Reviews, and LIHTC reviews.
Perform annual and interim recertification reviews.
Document lease violations and coordinate evictions.
Promote resident satisfaction and retention by responding promptly to questions, complaints, and requests, and taking appropriate action to resolve service issues.
Ensure maintenance team members respond to and complete resident service requests.
Assist tenants with requests, questions, problems, and complaints.
Alert staff about move-ins, move-outs, and emergencies.
Provide courteous, professional customer service to residents and visitors.
Track arrears regularly and follow up with tenants according to company policy.
Oversee the lease renewal program to support an appropriate retention rate.
Work with the in-house legal team to track rent payment status.
Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Respond to phone calls, messages, and emails within a few hours and no later than 24 hours.
Perform or assist with other operations as needed to maintain workflow and meet schedules.

Benefits

Employer contribution toward medical insurance through Meritain Health.
Employer-paid vision plans.
Company-matched 401(k): 100% match on the first 3% and 50% match on the next 2%.
12 paid holidays.
15 days of PTO.
7 sick days.
Employer-paid life insurance.
Flexible Spending Account.
Nationwide pet insurance.
Disability insurance.
Laser correction discount.
Employee discounts on appliances, apparel, and more.