Assistant Community Manager - Affordable Housing
About The Position
Fairstead is hiring an Assistant Community Manager to support the daily operations and overall performance of an affordable housing property. The role assists the Property Manager with planning and implementing onsite activities and performs administrative, financial, and resident-relations duties. This is a full-time contract position supporting the property during a leave of absence and is expected to last approximately six months. The Assistant Community Manager supports compliance with HUD requirements, property reviews, recertifications, lease enforcement, rent collection, and resident satisfaction. The role also coordinates with maintenance, accounting, and the legal team, and uses property management software to manage tasks such as purchase orders and rent transactions. Exact compensation may vary based on skills, experience, and location; the stated salary range is $21–$23 USD.
Requirements
- Two years of experience in affordable housing leasing or property management.
- Knowledge of and experience in the local residential market.
- Experience with EIV, Yardi, and RealPage.
- Proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Strong customer service skills.
- Ability to learn and work with property management applications.
- Quick learner with a positive attitude.
Responsibilities
- Assist the Property Manager in ensuring compliance with the HUD 4350.3 Handbook.
- Execute intervention strategies for tenants who do not comply with lease or compliance requirements.
- Help prepare the property for REAC reviews, clear EHS violations, and prepare for Management and Occupancy Reviews, Investor Site Reviews, and LIHTC reviews.
- Perform annual and interim recertification reviews.
- Document lease violations and coordinate evictions.
- Promote resident satisfaction and retention by promptly addressing questions, complaints, and requests and taking appropriate action to resolve service issues.
- Ensure maintenance team members respond to and complete resident service requests.
- Assist tenants with requests, questions, problems, and complaints.
- Alert staff about move-ins, move-outs, and emergencies.
- Provide courteous, professional customer service to residents and visitors.
- Track arrears regularly and follow up with tenants according to company policy.
- Oversee the lease renewal program to support appropriate retention rates.
- Work with the in-house legal team to track the status of rent payments.
- Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
- Create purchase orders in Yardi.
- Respond promptly to phone calls, messages, and emails—within a few hours and no later than 24 hours.
- Perform or assist with operations as needed to maintain workflow and meet schedules.
- Perform other duties as needed.
Benefits
- Employer contribution toward medical insurance through Meritain Health.
- Employer-paid vision plans.
- Company-matched 401(k) retirement plan: 100% match on the first 3% and 50% match on the next 2%.
- 12 paid holidays.
- 15 days of PTO.
- 7 sick days.
- Employer-paid life insurance.
- Flexible Spending Account.
- Nationwide pet insurance.
- Disability insurance.
- Laser correction discount.
- Employee discounts on appliances, apparel, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
