Assistant Community Manager - Affordable Housing

Fairstead ESC LLC • Richmond, VA

3d

About The Position

Fairstead is a purpose-driven real estate firm that develops, owns, and manages affordable housing communities across the country. The Assistant Community Manager supports the planning, implementation, and management of a property's daily operations, including onsite activities and overall property performance. The role includes administrative, financial, compliance, and resident-relations duties.

The position supports affordable-housing compliance and property reviews, helps with resident requests and lease matters, and assists with rent collection, accounting transactions, and property operations. The job description also refers to the position as Assistant Property Manager.

Requirements

• Two years of experience in affordable housing leasing or property management.
• Knowledge of and experience in the local residential market.
• Experience with EIV, Yardi, and RealPage.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Ability to learn and work with property management applications.
• Ability to learn quickly and bring a positive attitude.

Responsibilities

• Assist the Property Manager with compliance under the HUD 4350.3 Handbook.
• Carry out intervention strategies for tenants who do not comply with lease or compliance requirements.
• Help prepare the property for REAC reviews, clearance of EHS violations, Management and Occupancy Reviews (MOR), Investor Site Reviews, and LIHTC reviews; perform annual and interim recertification reviews.
• Document lease violations and coordinate evictions.
• Promote resident satisfaction and retention by promptly responding to questions, complaints, and requests and taking appropriate action to resolve service issues.
• Ensure maintenance team members respond to and complete resident service requests.
• Assist tenants with requests, questions, problems, and complaints.
• Alert staff to move-ins, move-outs, and emergencies.
• Provide courteous, professional customer service to residents and visitors.
• Track arrears regularly and follow up with tenants according to company policy.
• Oversee the lease renewal program to support an appropriate retention rate.
• Work with the in-house legal team to track rent-payment status.
• Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Respond to phone calls, messages, and emails within a few hours and no later than 24 hours.
• Perform or assist with operations as needed to maintain workflow and meet schedules.
• Perform other duties as needed.

Benefits

• Employer contribution toward medical insurance through Meritain Health.
• Employer-paid vision plans.
• Company-matched 401(k): 100% of the first 3% and 50% of the next 2%.
• 12 paid holidays.
• 15 days of PTO.
• 7 sick days.
• Employer-paid life insurance.
• Flexible Spending Account.
• Nationwide pet insurance.
• Disability insurance.
• Laser correction discount.
• Employee discounts on appliances, apparel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed