Assistant Community Manager

RPM Living • Naperville, IL

3d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospects, assists with applications and deposits, processes applications for Community Manager approval, shows apartments, and supports move-ins. It also manages lease renewals and move-outs, rent collections, fees, and eviction procedures; maintains accurate property-management records; responds to resident concerns to promote satisfaction and retention; and assists with market research, outreach marketing, and the property's social media presence. The position is based onsite and requires a flexible schedule that may include weekdays, nights, and weekends as needed. Compensation is $28.00–$30.00 per hour plus bonus.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.
• Ability to meet the stated physical requirements, including operating office equipment and occasionally lifting or carrying items weighing up to 20 pounds.
• Ability to work onsite and maintain a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as business needs require.

Nice To Haves

• A background in accounting combined with customer service is preferred.
• A valid driver's license is preferred.

Responsibilities

• Greet and qualify prospects professionally and record information using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, prepare them for move-ins, complete lease paperwork, obtain new residents' signatures, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property-management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active social media presence for the property to improve visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED