Assistant Community Manager

RPM Living • Plantation, FL

11d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of a residential community. The role greets and qualifies prospects, assists with applications and deposits, manages leasing and renewals, and handles rent collections and evictions. It also promotes resident satisfaction and retention through responsive communication and service issue resolution, and helps maintain the property's social media presence and outreach marketing. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.

The job may also be associated with the titles Assistant Manager, Assistant Property Manager, and Assistant Business Manager. Employment with RPM Living is contingent on successful completion of a background check as required by local and federal state requirements. A valid driver's license is preferred; candidates without one will be provided a liability waiver.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to read documents, computer screens, and data, and to hear and understand verbal communications in person, over the phone, or by computer.
• Ability to sit for extended periods, climb stairs, and occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

Nice To Haves

• A background in accounting combined with customer service experience.
• A valid driver's license.

Responsibilities

• Greet and professionally qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED