Assistant Community Manager

RPM Living • Naperville, IL

2d • Onsite

About The Position

The Assistant Community Manager greets and qualifies prospects, assists with applications and deposits, processes applications, and supports leasing activities from apartment tours through move-in. The role manages lease renewals and move-outs, maintains accurate property-management records, collects rent, enforces lease terms, and follows eviction procedures. It also promotes resident satisfaction and retention, conducts market research, supports outreach marketing, and maintains the property's social media presence.

This is an on-site role that requires time outdoors and may involve confined spaces, heights, and potentially hazardous areas. A flexible schedule is required, with weekday, night, and weekend hours, including Saturdays and Sundays, as needed to meet business needs. The position may require extended periods at a desk, climbing stairs, reading documents and screens, communicating in person and remotely, occasional lifting or carrying items up to 20 pounds, and operating office equipment.

Compensation is $28.00–$30.00 per hour plus bonus. A valid driver’s license is preferred; candidates without one will be provided a liability waiver. Employment is contingent on successful completion of a background check as required by local and federal law.

Requirements

• Must meet the physical and work-environment requirements described for the role, including the ability to operate a computer and other office equipment.
• A flexible schedule is required, including weekday, night, and weekend hours as needed to meet business needs.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Greet and professionally qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property-management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests, take appropriate action to resolve service issues, and promote resident satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on-site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed