Assistant Community Manager - Sorrel

Thrive Communities•Kirkland, WA

20d•$24 - $25•Onsite

About The Position

Thrive Communities is hiring an Assistant Community Manager for Sorrel Apartments. This full-time, in-person position supports property operations, resident relations, leasing and marketing, financial administration, and general community management. The schedule is Tuesday through Saturday, 9 a.m. to 6 p.m., and the pay range is $24–$25 per hour. The role maintains resident records and supports income collection, accounts payable, invoice processing, and month-end accounting procedures. It also helps provide a welcoming community experience by assisting residents and prospects, supporting leasing and retention, monitoring the property, coordinating service requests, and maintaining accurate administrative records. The position reports to the Community Manager or Regional Manager for assigned duties. The position requires regular onsite presence and includes indoor and outdoor work in varying weather conditions. Physical activities may include walking property sites and units, climbing stairs, navigating uneven surfaces or construction zones, and frequently lifting up to 25 pounds and occasionally 25–40 pounds. Thrive conducts background checks and drug screens for onsite property associates after a conditional offer is accepted.

Requirements

At least 2 years of experience in property management or equivalent experience, including leasing, sales or closing, and customer service.
Experience with Yardi/CRM and On-Site.
Accounts payable experience or prior experience reviewing and paying or entering invoices.
Strong attention to detail and ability to provide accurate, timely reports and information.
Comfort working in a fast-paced, customer service-oriented environment and strong understanding of industry terms.
Ability to interpret tenant file information and complex documents such as regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous.
Clear, thorough, and kind communication with residents, vendors, coworkers, home office departments, ownership, and leadership.
Ability to work respectfully with people from diverse cultural and socioeconomic backgrounds and communicate with cultural awareness and equity.
Ability to work under pressure and meet competing deadlines, take direction and feedback, and maintain a positive outlook toward learning and growth.
Strong problem-solving, time-management, organizational, and prioritization skills.
Strong focus on resident satisfaction and retention.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Must be physically present at supported sites and onsite at the property.
Ability to stand, walk, or sit as the day requires; walk sites and units, including climbing stairs and navigating uneven surfaces or construction zones; and be present onsite to greet guests, handle operations, and provide tours.
Ability to work for prolonged periods seated at a desk and using a computer.
Ability to occasionally bend, stoop, squat, climb stairs, push, pull, and reach above shoulder level; frequently lift up to 25 pounds and occasionally lift 25–40 pounds.
Ability to work indoors, primarily, and outdoors in all weather conditions, and communicate in person, by phone, and through virtual platforms.

Responsibilities

Maintain accurate resident records and issue appropriate notices when necessary.
Deposit receipts before the bank closes each day.
Oversee invoice management and timely payment; may use and reconcile a property credit card in accordance with accounting policies and deadlines.
Assist with month-end procedures, including deposit accounting, variances, expiring leases, write-off register, receivable aging, security deposit activity, and gross potential rent.
Promote a sense of community and maintain positive customer relations.
Physically inspect the property while onsite, pick up litter, and report service needs to maintenance staff.
Inspect move-outs and vacancies when requested.
Maintain knowledge of leasing and resident retention practices.
Ensure appropriate content and frequency of advertisements on Craigslist, Weblisters, and other listing services.
Greet prospective residents, show the community, and perform leasing duties as needed.
Respond to phone calls and email communications in a timely manner.
Monitor local market conditions and trends and contribute ideas for marketing and improving resident satisfaction.
Maintain a lease closing ratio appropriate for the property and submarket.
Update required reports concerning move-out notices and activity daily.
Organize and file reports, leases, and other applicable paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests and route them to maintenance for prompt processing; may follow up with residents after work is completed.
Perform additional duties assigned by the Community Manager or Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
Medical, dental, and vision insurance with $0 premium, effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Employee Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.