Assistant Community Manager-Highgrove

Mill Creek Residential•Austin, TX

14d

About The Position

The Assistant Community Manager assists the Community Manager with performance standards and all aspects of community operations. The role helps develop, empower, and inspire associates to achieve business outcomes and serves as Manager on Duty when the Community Manager is absent. Depending on the manager’s request and community staffing structure, the Assistant Community Manager may help schedule and assign work and oversee Concierge and Leasing Consultant duties. The role also guides, coaches, and trains Senior/Leasing Consultants to improve the sales process. Responsibilities span sales and marketing, operational standards, and customer service. The Assistant Community Manager welcomes prospective residents, handles calls and leasing activity, maintains accurate records and reports, supports move-ins and renewals, and helps ensure the community and its models and market-ready units are in excellent condition. The role also addresses resident concerns and service requests, supports resident satisfaction and retention, and helps ensure compliance with company policies and applicable laws, including Fair Housing regulations. The position requires a high school diploma or equivalent and two years of multifamily leasing, related property management, or equivalent experience. A bachelor’s degree is preferred. The Assistant Community Manager should be committed to outstanding customer service and have strong written and verbal communication, computer, basic arithmetic, and issue-resolution skills. Assigned schedules include weekends, and the role may require travel between communities.

Requirements

High school diploma or equivalent (GED).
Two years of multifamily leasing, related property management, or equivalent experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills; ability to communicate, speak, read, and write clearly in English.
Professional judgment and ability to take ownership of and resolve resident issues and problems.
In-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to continually research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to work assigned schedules, including weekends.

Nice To Haves

Bachelor’s degree preferred.
Multifamily or related property management, retail sales, or hospitality experience.

Responsibilities

Greet prospective residents, establish rapport, and determine their needs and preferences.
Answer incoming calls and handle prospect inquiries, resident issues, and service requests appropriately.
Complete lease applications, assist with verification, and notify applicants of results in a timely manner.
Contact or visit competing properties monthly to update market surveys and track competitors’ rents, specials, and events.
Enter accurate, timely information into relevant systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the office, clubroom, apartment models, and market-ready units in impeccable condition.
Assist with social media advertising as directed by the Manager.
Assist with move-in preparations, including apartment walkthroughs, welcome gifts, and move-in packages with keys and passes.
Maintain familiarity with the neighborhood and share relevant information with prospective and current residents.
Accept rents and make deposits; update resident rents, deposits, and application fees in Yardi daily.
Issue appropriate notices, including late-payment notices, eviction notices, and returned-check memos, when necessary.
Update daily reports on notices to vacate, vacancies, and activity, and provide relevant information to the Community Manager.
Participate in Revenue Management calls when applicable.
Oversee Concierge and Leasing Consultant duties at the Manager’s request and according to staffing structure.
Complete new lease and renewal paperwork, including related addendums, and complete resident communications when applicable.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with applicable federal, state, and local laws, including Fair Housing regulations.
Communicate service guarantees and customer service standards to prospective and current residents.
Take ownership of resident concerns and resolve them professionally and promptly.
Support residents during move-ins, lease renewals, move-outs, and transfers.
Contribute ideas to improve resident satisfaction and participate in monthly renewal efforts to encourage retention.
Receive resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Represent and uphold Mill Creek’s mission, values, brand promise, service standards, and manifesto.
Perform other duties as assigned.
Report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.