Assistant Community Manager (Part Time: 24-30 Hours Per Week) (Multi-Site)

ACC Management Group • Le Roy, IL

2d • Onsite

About The Position

ACC Management Group is seeking a motivated, organized, and customer-focused Assistant Community Manager to support daily property operations and provide residents with an exceptional living experience. The role focuses on leasing, customer service, resident relationships, accurate records, compliance, and supporting the Community Manager. The successful candidate is dependable, proactive, detail-oriented, able to multitask in a fast-paced environment, and committed to maintaining a welcoming, well-managed community.

This part-time, multi-site position involves supporting leasing and property operations, responding to residents and prospects, coordinating lease and renewal paperwork, and helping maintain compliance with company policies and Fair Housing requirements. The position has no supervisory responsibilities. It operates in a professional office environment and requires travel to assigned properties and periodically to corporate trainings and meetings using personal transportation.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize work and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented approach and ability to work as a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and attend periodic trainings and meetings arranged through the Corporate office.

Nice To Haves

• One to two years of leasing or property management experience.
• Property management compliance experience.
• Experience with Onesite software.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions, and conduct tours of vacant units.
• Greet walk-in traffic during open office hours and respond to visitors’ needs, questions, and complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Collect rent payments according to company procedures and assist with delinquency matters and related reporting.
• Maintain positive resident relations while applying company and community policies, and assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergency situations to the Community Manager in a timely manner.
• Maintain resident files and confidential information securely and in compliance with company policies and Fair Housing law.
• Recommend and assist with marketing efforts and implementation of marketing strategies.
• Maintain current knowledge of assigned properties’ descriptions and classifications.
• Stay current on Fair Housing laws, policies, and practices and follow ACC Management Group procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED