Assistant Community Manager [16 hours per week]

ACC Management Group • Cottage Grove, WI

2d • Onsite

About The Position

Glen Grove Apartments, a Section 8 / Section 42 affordable housing community in Cottage Grove, Wisconsin, is hiring a part-time Assistant Community Manager for 16 hours per week. The role supports daily property operations and resident experience in collaboration with the Community Manager. Duties include leasing, resident communications, compliance paperwork, recordkeeping, resident relations, and marketing support. The position operates in a professional office environment and requires travel to assigned properties and periodic corporate trainings and meetings.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in an office or clerical setting.
• Proficiency with word processing, spreadsheet, database, and presentation software, including Microsoft Outlook, Word, and Excel.
• Maintain a valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and attend periodic corporate trainings and meetings.

Nice To Haves

• One to two years of leasing or property management experience preferred.
• Familiarity with affordable housing programs; training may be provided.
• Experience with Onesite software.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions, and conduct unit showings.
• Greet walk-in visitors during office hours and respond to their needs, questions, or complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent payments according to company procedures and policies.
• Assist with delinquency matters and related reporting.
• Maintain resident relations while applying company and community policies; assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or property.
• Record resident correspondence and report and document accidents and emergencies to the Community Manager promptly.
• Maintain resident files and confidential information securely and in compliance with company policies and Fair Housing law.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties’ descriptions and classifications, Fair Housing laws, and applicable company policies and procedures.
• Travel to assigned property locations using personal transportation and attend periodic trainings and meetings arranged through the corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• Ten paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED