Community Manager: 32 Hours per Week

ACC MANAGEMENT GROUP, INC. • Chilton, WI

8h • Onsite

About The Position

ACC is hiring a Community Manager to oversee 46 senior and multifamily housing units across New Holstein and Chilton, Wisconsin. The New Holstein properties include a 24-unit senior/disabled community and 12 family duplexes; Chilton has 10 family duplexes. The properties include Section 8, Section 42, and market-rate housing. New Holstein is the office and home base, with travel to Chilton as needed. The position is 32 hours per week and offers a flexible schedule of either four 8-hour days or Monday through Friday at 6.5 hours per day.

The Community Manager oversees property operations, leasing and resident services, compliance and records, rent collection, vendor relationships, maintenance activity, and on-site staff. The role also contributes to marketing and budgeting, coordinates bank deposits, and completes assigned reporting and projects. The position requires travel to assigned properties using personal transportation and periodic travel to corporate-office trainings and meetings.

The role operates in a professional office environment and routinely uses standard office equipment. Physical duties include inspecting properties and regularly talking or hearing, with frequent standing, walking, bending, climbing, hand and finger use, reaching, and lifting up to 25 pounds unassisted as needed. The manager supervises on-site staff, which may include maintenance technicians, assistant community managers, leasing agents, and cleaners.

Requirements

• High school diploma or equivalent.
• One to two years of property management or industry-related experience.
• Proficiency with word processing, spreadsheets, databases, and presentation software, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to physically inspect properties.
• Ability to lift up to 25 pounds unassisted as needed.

Nice To Haves

• Property management experience is preferred.
• Affordable housing experience, including Section 8 or Section 42, is a plus.
• Knowledge of project-based Section 8 or Section 42.
• Knowledge of fair housing laws.
• Experience with Onesite software.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer questions, and conduct vacant-unit showings.
• Greet walk-in visitors during open office hours and address their needs, questions, or complaints.
• Address resident concerns and maintenance requests in a timely manner, and lead resident-relations matters.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Collect rent and handle delinquency matters and related reporting according to company procedures and policies.
• Maintain resident relations while applying company and community policies.
• Maintain relationships with vendors, suppliers, and other professionals servicing the company or properties.
• Record resident correspondence and document accidents and emergencies in a timely manner.
• Secure and maintain resident files and confidential information in compliance with company policies and fair housing law.
• Secure and maintain maintenance files, binders, accounting records, budget materials, and marketing binders.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage, train, guide, and coach on-site property employees.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties’ descriptions and classifications and comply with applicable fair housing laws and company policies and procedures.
• Coordinate, plan, and review the next year’s budget allowance with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Physically inspect properties and travel to assigned locations and periodic corporate-office trainings and meetings.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment, with company match; ACC contributes 25% of the first 5% of eligible compensation, with full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED