Community Manager: 32 Hours per Week

ACC Management Group • Chilton, WI

20h • Onsite

About The Position

ACC is hiring a Community Manager to oversee 46 senior and multifamily housing units in New Holstein and Chilton, Wisconsin. New Holstein is the office and home base and includes a 24-unit senior/disabled community and 12 family duplexes; Chilton has 10 family duplexes. The properties include Section 8, Section 42, and market-rate housing. Travel to Chilton and other assigned locations is required using personal transportation, as is periodic travel to corporate-office trainings and meetings.

This is a full-time position working 32 hours per week. The schedule may be four 8-hour days or Monday through Friday at 6.5 hours per day, with flexibility for later hours or Saturdays as needed. The Community Manager oversees property operations and resident services, supports leasing and compliance processes, coordinates maintenance and vendors, and supervises on-site staff.

ACC describes its mission as providing exceptional housing through partnerships for successful living. Its team values include Teamwork, Accountability, Empowerment, Open Communication, and Flexibility. ACC states that it supports employees’ career growth and contributions.

Benefits include competitive pay with bonus opportunities; company-sponsored medical HRA plans; voluntary dental and vision coverage; short- and long-term disability and life insurance options; a company-paid $25,000 life insurance policy for employees enrolled in STD and LTD; a 401(k) with company match after six months of employment and full vesting after three years; paid time off provided up front; 10 paid holidays, including a floating holiday and birthday holiday; and a free Employee Assistance Program. Some benefits are available to employees working 30 or more hours per week, as specified in the posting.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver’s license with an acceptable driving record.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to physically inspect properties.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to meet the physical demands of the role, including regularly talking or hearing and frequently standing, walking, bending, climbing, and using full hand range of motion and finger dexterity; ability to reach with hands and arms.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to travel to assigned property locations using personal transportation and periodically attend trainings and meetings at the Corporate office.
• Ability to supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Nice To Haves

• Property management experience is preferred.
• Experience with project-based Section 8 or Section 42 housing.
• Knowledge of fair housing laws.
• Experience with Onesite software.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions, and conduct vacant-unit showings.
• Greet walk-in traffic during open office hours and address visitors’ needs, questions, or complaints.
• Respond to resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, renewal, move-in, and move-out paperwork in accordance with company policies and Fair Housing requirements.
• Generate and distribute renewal notices and monitor follow-up.
• Collect rent and handle delinquency matters and reporting according to company procedures.
• Maintain resident relations and enforce company and community policies; address resident concerns in a timely manner.
• Maintain relationships with vendors, suppliers, and service professionals.
• Record resident correspondence and document accidents and emergencies.
• Secure and maintain resident files and confidential information in compliance with company policies and fair housing law.
• Maintain maintenance files, binders, accounting records, budget materials, and marketing binders in a secure area.
• Oversee and supervise maintenance activities performed by employees and independent contractors.
• Manage on-site property employees, providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and comply with fair housing laws and ACC policies and procedures.
• Coordinate, plan, and review the following year’s budget allowance with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Physically inspect assigned properties.
• Travel to assigned properties using personal transportation and attend periodic trainings and meetings arranged through the Corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full- and part-time employees, with company matching contributions of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full- and part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED