Assistant Community Manager (Part Time: 24 Hours Per Week)

ACC MANAGEMENT GROUP, INC. • Milwaukee, WI

1d • Onsite

About The Position

ACC Management Group is seeking a dependable, organized, customer-service-oriented Part-Time Assistant Community Manager to assist with the daily operations of an affordable housing community. The position is 24 hours per week and requires previous property management experience, preferably with Project-Based Section 8 housing. The Assistant Community Manager supports leasing and applicant processing, resident relations, rent collection, move-ins and move-outs, income certifications and recertifications, resident-file maintenance, HUD compliance, maintenance coordination, property inspections, and administrative support for the Community Manager.

The role operates in a professional office environment and uses standard office equipment. Travel to assigned property locations using personal transportation is required, as is periodic travel to trainings and meetings arranged through the Corporate office. The position has no supervisory responsibilities. ACC describes its workplace values as Teamwork, Accountability, Empowerment, Open Communication, and Flexibility, and is an equal opportunity employer.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer applications for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and periodically attend trainings and meetings arranged through the Corporate office.

Nice To Haves

• One to two years of leasing or property management experience preferred.
• Experience with Project-Based Section 8 housing preferred.
• Experience with Onesite software is a plus.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions promptly, and conduct showings of vacant units.
• Greet walk-in traffic during open office hours and address visitors’ needs, questions, or complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process paperwork for new applicants, recertifications, and renewals in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Collect rent according to company procedures and policies.
• Assist with delinquency matters and related reporting.
• Maintain positive resident relations while applying company and community policies, and assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergency situations to the Community Manager in a timely manner.
• Securely maintain resident files and confidential information in compliance with company policies and Fair Housing law.
• Make recommendations and assist with marketing efforts to implement effective and creative strategies.
• Maintain current working knowledge of assigned properties’ descriptions and classifications.
• Keep current with Fair Housing laws and follow applicable policies, practices, and ACC procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, available to employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months of employment, with company matching contributions of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED