Assistant Community Manager

RPM Living • Anna, TX

3d • Onsite

About The Position

The Assistant Community Manager greets and qualifies prospects, assists with applications and deposits, processes applications, and supports leasing and move-in activities. The role manages lease renewals, move-outs, rent collections, fees, and eviction procedures while keeping property management records up to date. It also promotes resident satisfaction and retention, conducts market research, supports outreach marketing, and maintains the property's social media presence. The position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate office equipment.
• Ability to work on site, spend time outdoors exposed to the elements, and potentially work in confined spaces, at heights, and in hazardous areas.
• Ability to work a flexible schedule, including weekdays, nights, and weekends as needed.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications to the Community Manager for approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED