Assistant Community Manager

Brighthaven • Suisun City, CA

8h • $25 - $27

About The Position

The Assistant Community Manager assists with the Community Manager’s operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates when the Community Manager is absent. The position calls for professionalism, positive engagement, strong resident and staff relationships, and a collaborative approach with vendors, regulatory organizations, and social service partners. The role also supports resident satisfaction, property financial operations, staff leadership, and compliance with property management policies and applicable laws.

Requirements

• At least 2 years of experience as an Assistant Community Manager.
• Knowledge of the LIHTC/Tax Credit Program.
• Excellent communication skills and strong dedication to customer service.
• A proven track record in bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing laws.
• Superior interpersonal skills, including the ability to work with diverse personalities; tact, maturity, and flexibility.
• Resourceful and organized.
• Computer proficiency with Windows, Word, Excel, the internet, and email.
• Working knowledge of Yardi Voyager property management software.
• Ability to meet the physical demands described, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.
• As essential staff, expected to report to work and adhere to safety and business protocols.

Responsibilities

• Provide A+ customer service and respond to resident complaints, questions, and requests promptly, taking appropriate action to resolve service issues.
• Promote resident satisfaction and retention and serve as a resource for issues affecting community life and timely rent payments.
• Organize and execute resident appreciation and retention events.
• Maintain secure, confidential files for residents.
• Answer phones, greet walk-ins, handle foot traffic, and assist with leasing, including touring prospective residents.
• Collect, post, and deposit rents, security deposits, and other community income.
• Review resident files and ledger records for unpaid balances and late fees, communicate with residents about amounts owed, pursue delinquencies, and enforce lease agreements.
• Assist with monthly projection reporting; inspect vacancies, make-ready apartments, and models; and inspect the property for policy violations, needed repairs, and landscaping.
• Meet regularly with the Community Manager and Regional Manager to discuss community performance.
• Oversee property operations and staff in the Community Manager’s absence.
• Support Leasing Consultants and ensure Fair Housing guidelines are followed.
• Manage compliance file maintenance under the direction of the Compliance department and Community Manager, where applicable.
• Conduct business according to company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.
• Follow established eviction procedures, including proper notice requirements, evictions, and representing the property in court hearings and eviction proceedings as required.
• Perform other duties as assigned by the Community Manager.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for learning and development through online training platforms, classes, and one-on-one coaching.
• Growth based on achievement and an emphasis on promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed