Assistant Community Manager

RPM Living • Denton, TX

2d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospects, assists with applications and deposits, processes leasing paperwork, and supports move-ins, renewals, and move-outs. It also manages rental collections, enforces lease terms, and follows eviction procedures as needed. The Assistant Community Manager promotes resident satisfaction by responding to questions, complaints, and service requests, and helps strengthen property visibility through outreach marketing and social media.

This is an on-site role that includes time outdoors and exposure to the elements. A flexible schedule is required, with weekday, night, and weekend hours, including Saturdays and Sundays, as needed to meet business needs. Employment is contingent on successful completion of a background check as required by applicable law. A valid driver's license is preferred; candidates without one will be provided a liability waiver.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• Ability to meet the physical and work-environment requirements, including extended periods at a desk, stair climbing, reading documents and screens, understanding verbal communications, occasional lifting or carrying of items up to 20 pounds, and operating office equipment.
• Ability to work on site, spend time outdoors in varying elements, and work a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver's license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent as needed.
• Assist in maintaining an active and effective social media presence for the property.
• Complete necessary paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED