Assistant Community Manager

Jones Street Residential•Worcester, MA

11d

About The Position

The Assistant Community Manager oversees the day-to-day operations of an apartment community and is accountable for achieving its financial, operational, and business objectives. The role provides customer service that fosters a strong sense of community among residents and supervises on-site staff to ensure operations function properly and meet company standards. The Assistant Community Manager works with the Community Manager to operate the property within budget parameters and increase Net Operating Income. The position supports leasing, resident retention, accounting, compliance, staff development, and the community’s overall performance, while complying with Jones Street Residential policies and procedures.

Requirements

3–5 years of experience in residential property management.
Experience with market-rate communities.
Strong computer skills, especially Microsoft Office Suite and Yardi Voyager.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws relating to property-specific guidelines and occupancy standards.
Organized and detail-oriented, with the ability to see the big picture.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Compliance with all Jones Street Residential policies and procedures.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Monitor and enforce company policies, procedures, and standards related to operations and employment.
Understand applicable local and federal laws concerning leasing, evictions, deposit accounting, fair housing, risk management, and OSHA requirements.
Maintain working knowledge of community accounting and operating procedures.
Stay informed about market developments, including competitors’ occupancy, rent structures, amenities, and concessions.
Maintain a flexible schedule and fill in for other positions as required.
Interact professionally and courteously with prospects, residents, and team members; answer questions, resolve problems, and perform other required duties.
Use marketing strategies and effective closing techniques to help keep the property fully rented.
Understand financial goals and operate assets in the owners’ best interests and in accordance with company requirements.
Maintain accurate records of community transactions and submit them on time, including rent rolls, delinquency reports, move-in and move-out records, and invoices.
Address resident concerns and requests promptly to improve resident satisfaction with management.
Assist the Community Manager in operating the community within budget parameters while increasing Net Operating Income.
Support staff success through ongoing training, instruction, leadership, and daily or weekly schedules and assignments.
Generate legal actions, documents, and processes in accordance with state and company guidelines.
Assist the Community Manager with supervision of maintenance and leasing staff.
Manage leasing and renewals by guiding the team in effective sales and customer-service retention strategies.
Train and develop employees to help the team reach its full potential.
Monitor rent delinquency for current and past residents.
Perform other duties as required.