Assistant Community Manager - Affordable Housing ( Part time)

Fairstead•Covington, KY

About The Position

Fairstead is seeking an Assistant Community Manager for an affordable housing property. The role supports the planning, implementation, and management of daily property operations, onsite activities, and overall property performance. Duties span administration, finances, compliance, and resident relations. The position assists the Property Manager with affordable-housing compliance and reviews, resident service and retention, rent collection and tracking, and day-to-day operational workflow.

Requirements

Two years of experience in affordable housing leasing or property management.
Knowledge of and experience in the local residential market.
Experience with EIV, Yardi, and RealPage.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to learn and work with property management applications.

Nice To Haves

Quick learner with a great attitude.

Responsibilities

Assist the Property Manager in ensuring compliance with the HUD 4350.3 Handbook.
Execute intervention strategies for tenants who do not meet lease or compliance requirements.
Help prepare the property for REAC reviews, clear EHS violations, and support Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low-Income Housing Tax Credit (LIHTC) reviews.
Perform annual and interim recertification reviews.
Document lease violations and coordinate evictions.
Promote resident satisfaction and retention by promptly responding to questions, complaints, and requests and taking appropriate steps to resolve service issues.
Ensure maintenance team members respond to and complete resident service requests.
Assist tenants with requests, questions, problems, and complaints.
Notify staff about move-ins, move-outs, and emergencies.
Provide courteous, professional customer service to residents and visitors.
Track arrears regularly and follow up with tenants according to company policy.
Oversee the lease renewal program to support the appropriate retention rate.
Work with the in-house legal team to track rent payment status.
Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Respond to phone calls, messages, and emails promptly, within a few hours when possible and no later than 24 hours.
Assist with operations as needed to maintain workflow and meet schedules.
Perform other duties as needed.