Assistant Community Manager - Affordable Housing ( Part time)

Fairstead ESC LLC•Covington, KY

About The Position

Fairstead is seeking an Assistant Property Manager to support the planning, implementation, and management of daily property operations. The role assists with onsite activities and overall property performance, including administrative, financial, compliance, and resident-relations duties. The position is part-time and based at one of Fairstead’s properties.

Requirements

Two years of experience in affordable housing leasing or property management.
Knowledge of and experience in the local residential market.
Experience with EIV, Yardi, and RealPage.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Strong customer service skills.
Ability to learn and work with property management applications.
Ability to learn quickly and bring a positive attitude.

Responsibilities

Assist the Property Manager in ensuring compliance with all aspects of the HUD 4350.3 Handbook.
Execute intervention strategies for tenants who do not comply with lease or compliance requirements.
Help prepare the property for REAC reviews, Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low-Income Housing Tax Credit (LIHTC) reviews; clear EHS violations; and perform annual and interim recertification reviews.
Document lease violations and coordinate evictions.
Promote resident satisfaction and retention by promptly responding to questions, complaints, and requests and taking appropriate action to resolve service issues.
Ensure maintenance team members respond to and complete resident service requests.
Assist tenants with requests, questions, problems, and complaints.
Alert staff about move-ins, move-outs, and emergencies.
Provide courteous, professional customer service to residents and visitors.
Track arrears regularly and follow up with tenants according to company policy.
Oversee the lease renewal program to support an appropriate retention rate.
Work with the in-house legal team to track rent-payment status.
Oversee accounting transactions and ensure rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Respond to phone calls, messages, and emails promptly, within a few hours and no later than 24 hours.
Perform or assist with operations as needed to maintain workflow and meet schedules.
Perform other duties as needed.