Assistant Community Manager
About The Position
Morgan Properties is hiring an Assistant Community Manager for Club at North Hills, a 370-unit community in Pittsburgh, Pennsylvania. The role focuses on providing an excellent resident experience and supporting smooth day-to-day community operations. The Assistant Community Manager serves as a primary contact for residents and visitors, gives tours, responds to resident needs, and supports administrative work. The position reports to the Area Community Manager and supports the local Community Manager in maintaining high standards of service and engagement. The schedule is Monday through Friday, 9:00 AM to 5:00 PM. The role is full-time and non-exempt, with pay of $23.00 to $25.00 per hour. Tours scheduled by the Regional Sales Team may require driving to other communities.
Requirements
- At least 2 years of related experience or transferable skills, specifically in customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong attention to detail, time management, and organization.
- Adaptability and a positive attitude toward learning new methods.
- Valid and active driver’s license.
Nice To Haves
- Multifamily experience is a plus but is not required.
- Experience in hospitality, retail, banking, or another customer-facing field is welcomed.
Responsibilities
- Create a welcoming, inclusive environment for residents and visitors.
- Respond to resident inquiries, comments, and feedback with excellent service.
- Lead walk-in tours and tours scheduled by the Regional Sales Team, which may involve driving to other communities.
- Work with the service team to make move-ins and move-outs smooth.
- Escalate significant resident or operational issues to the Area Community Manager.
- Inspect new residents’ homes to support a positive move-in experience.
- Walk the grounds to maintain curb appeal and flag major issues for the maintenance team.
- Help plan and run community events and engagement activities.
- Help ensure safety standards and company policies are followed on site.
- Help review and maintain accurate resident accounts and records.
- Support preparation of required community reports.
- Assist with day-to-day administrative operations as assigned by the Community Manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
