Assistant Community Manager

RPM Living • Atlanta, GA

1d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospective residents, assists with applications and deposits, shows apartments, and helps prepare for move-ins. It manages lease renewals, move-outs, rental collections, fees, and eviction procedures while maintaining accurate records in property management software. The Assistant Community Manager also responds to resident concerns, supports retention, conducts market research, and helps maintain the property's social media presence. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.

Requirements

• A flexible schedule is required, including availability for weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet and qualify prospective residents professionally and record their information using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, support the leasing process, prepare apartments for move-ins, obtain new residents' paperwork signatures, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote resident satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Research competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed