Assistant Community Manager

RichSmith Management • El Dorado, AR

11d • Onsite

About The Position

RichSmith Management, LLC is hiring an experienced Assistant Community Manager for The Vineyards of El Dorado in El Dorado, Arkansas. The role supports daily onsite property operations, including leasing, resident relations, collections, compliance, and administration. The Assistant Community Manager works closely with the Community Manager and helps oversee onsite operations in the Community Manager’s absence.

The position is intended for a multifamily property management professional who can balance resident satisfaction, occupancy, collections, compliance, and daily operations while supporting a positive community. Typical office hours are Monday through Friday, 8:30 AM to 5:30 PM, with occasional Saturdays as needed. The role includes walking throughout the community, climbing stairs for inspections and apartment showings, and lifting up to 60 pounds as needed. A valid driver’s license, reliable transportation, and proof of insurance are required.

Requirements

• Previous multifamily property management experience is required.
• At least 2 years of experience with a property management company in an Assistant Manager or comparable role.
• Experience with apartment leasing, resident relations, collections, and property administration.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to provide outstanding customer service while consistently enforcing community policies.
• Proficiency with Microsoft Office and property management software.
• Strong attention to detail when handling financial records, applications, and compliance documentation.
• Ability to work independently and support the Community Manager in a leadership capacity.
• Ability to walk throughout the apartment community and climb stairs for inspections and apartment showings.
• Ability to lift up to 60 pounds as needed.
• Valid driver’s license, reliable transportation, and proof of insurance.
• Availability for typical office hours Monday–Friday, 8:30 AM–5:30 PM, with occasional Saturdays as needed.

Nice To Haves

• LIHTC (Low-Income Housing Tax Credit) experience is strongly preferred.
• OneSite/RealPage experience is preferred.
• Two years of college is preferred.

Responsibilities

• Respond to telephone and walk-in inquiries from prospective residents.
• Conduct apartment tours and use effective leasing and closing techniques to maintain strong occupancy.
• Follow up with prospective residents and maintain accurate leasing and traffic records.
• Assist with lease renewals, move-ins, and move-outs.
• Build positive resident relationships and respond to resident concerns, service requests, and general community inquiries.
• Assist with resident events, newsletters, flyers, and community activities.
• Verify applicant qualifications and income documentation in accordance with LIHTC Section 42 compliance requirements.
• Process rental applications, conduct required screenings, and maintain accurate resident files.
• Assist with income certifications, recertifications, and compliance documentation as applicable.
• Conduct move-in inspections and review lease documents and welcome information with new residents.
• Maintain accurate property records, including leasing activity, vacancies, resident information, and required reports.
• Ensure compliance with Fair Housing laws, company policies, and applicable housing regulations.
• Assist with rent collections, resident account management, and delinquency follow-up.
• Maintain accurate account records and assist with bank deposits.
• Prepare and assist with weekly and monthly property reports.
• Assist with notices, legal documentation, and eviction processing when necessary.
• Support the Community Manager with daily administrative and operational responsibilities.
• Assume leadership responsibilities and assist with directing onsite staff in the Community Manager’s absence.
• Perform additional duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Medical benefits beginning the first of the month following 30 days of employment
• Flexible spending accounts
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed