Assistant Community Manager

MMS Group•Philadelphia, PA

18d•$25 - $27•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in ensuring the residential community’s operational and financial success. When the Community Manager is absent, this role assumes full responsibility for property operations. The position delivers high-quality resident service, maintains resident satisfaction, and supports rent collection, lease enforcement, leasing, marketing, resident retention, and the community’s appearance. The Assistant Community Manager identifies performance gaps, develops and implements action plans, and communicates progress and solutions to the Community Manager. The role also helps coach and develop the team, supports a collaborative and positive work environment, and contributes to employee satisfaction and growth. The position may earn commissions and bonuses exceeding $1,000 per month. It requires a high school diploma or GED, at least two years of multifamily property management experience, a valid driver’s license, and a reliable personal vehicle. Weekend availability one weekend per month and occasional travel are required. The role also requires the ability to lift up to 40 pounds and follow company health and safety protocols.

Requirements

High school diploma or GED.
At least 2 years of multifamily property management experience.
Strong sales, customer service, and communication skills.
Knowledge of property management operations and Fair Housing.
Proficiency in Microsoft Office.
Excellent multitasking, organizational, and conflict-resolution abilities.
Ability to build positive relationships with residents, vendors, and team members.
Valid driver’s license and reliable personal vehicle.
Ability to lift up to 40 lbs.
Availability to work one weekend per month and travel occasionally as needed.
Ability to follow company health and safety protocols.

Nice To Haves

RealPage/OneSite experience preferred.
NALP certification is a plus.

Responsibilities

Maintain monthly bad debt below 2%.
Collect, post, and track rent, fees, deposits, and other revenue; manage delinquent accounts, collections, and eviction processes according to policy.
Complete move-in and move-out inspections and Final Account Statements.
Monitor additional income, petty cash, and monthly budget goals; ensure accurate and timely data entry and reporting.
Support occupancy, retention, and rental-rate goals.
Represent the property and GoldOller professionally; conduct weekly team meetings and support Community Manager initiatives.
Enforce leases, Fair Housing requirements, safety standards, and local regulations.
Maintain an organized, guest-ready leasing office; attend required trainings and meetings, complete checklists, and follow operational procedures.
Assist with supervising, coaching, motivating, interviewing, onboarding, training, and providing performance feedback to the leasing team.
Promote a positive, team-oriented work culture and ensure timely completion of training for yourself and the team.
Achieve at least a 25% closing ratio and maintain strong shopping report scores.
Meet occupancy goals through proactive lead management and team coaching; conduct daily property walks to check tour paths and vacant units.
Ensure positive move-in experiences and follow up with prospects; manage CRM activity and respond to leads and reviews within company timeframes.
Complete leases, renewals, and required addendums accurately; monitor advertising sources and assist with social media engagement.
Address resident concerns professionally and promptly.
Walk the community and inspect vacant units; help oversee grounds, common areas, and cleanliness.
Log and track service requests, promptly dispatch maintenance, and complete quality-check calls.
Support move-ins, move-outs, renewal outreach, and retention goals of 60% or higher.
Communicate professionally through notices, follow-ups, and resident updates; help plan and participate in resident events and community-building activities.
Assist with conflict resolution, grievance avoidance, and court-related documentation when needed.

Benefits

12 paid holidays plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, including vacation, personal, and sick time; PTO grows with tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents for every dollar saved, on up to 5% of pay.
Paid maternity, adoption, and parental leave after 2 years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.
Potential to earn commissions and bonuses exceeding $1,000 per month.