Assistant Community Manager

RPM Living • Brandon, FL

8h • Onsite

About The Position

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. This onsite role supports leasing and property operations, including prospect qualification, apartment showings, move-ins, renewals, move-outs, collections, and resident service. The position requires a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications in person and through phone or computer, and operate a computer, keyboard, mouse, and other office equipment.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to work onsite, spend time outdoors exposed to the elements, and potentially work in confined spaces, heights, and hazardous areas.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by local, state, and federal law.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver's license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software, and assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants regarding their status.
• Show apartments and close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERG).
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED