Assistant Community Manager

RPM Living • Daytona Beach, FL

13d • Onsite

About The Position

The Assistant Community Manager greets and qualifies prospects, supports applications and leasing, manages renewals and move-outs, and assists with rent collection and eviction processes. The role promotes resident satisfaction and retention through timely communication and resolution of service issues, and helps improve property visibility through market research, outreach marketing, and social media. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to read documents, computer screens, and data, and to hear and understand verbal communications in person and over the phone or computer.
• Ability to sit for extended periods and climb stairs; may occasionally need to lift or carry items weighing up to 20 pounds.
• Ability to work on site and spend time outdoors with exposure to the elements; work may involve confined spaces, heights, and potentially hazardous areas.
• Flexible schedule, including weekdays, nights, and weekends as needed.

Nice To Haves

• Background in accounting combined with customer service.
• Microsoft Office Suite and project management skills.
• Valid driver's license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' paperwork signatures, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent.
• Assist in maintaining an active and effective social media presence for the property.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED