Assist Community Manager

The Michaels Organization • Fort Belvoir, VA

3d

About The Position

The Assistant Community Manager supports the Community Manager with day-to-day operations involving the community, residents, staff, and Michaels Management Services. The role requires professional conduct and exceptional customer service. The Assistant Community Manager assumes the Community Manager’s responsibilities in their absence and performs other duties as requested.

The position works with office staff, residents, community partners, the bookkeeper, and the Turn Supervisor to support efficient community operations. It includes staff oversight, resident issue resolution, budgeting and reporting support, payroll timesheet review, rent collection coordination, compliance with community policies, and marketing support.

Requirements

• At least three years of experience in a customer-service-related industry; multifamily property management experience is preferred.
• High school diploma or equivalent.
• Valid driver’s license and ability and eligibility to drive a company vehicle.
• Must have or be able to obtain the ARM® (Accredited Residential Manager) designation within one year.
• Must successfully complete all required courses, classes, and training provided by MMS.
• Able to work both as part of a team and independently, and to lead, support, and contribute to the community team.
• Strong attention to detail and strong oral and written communication skills.
• Competence with Microsoft Office, including Word and Excel, and community management software.
• Professional and positive attitude; neat, clean, and professional appearance during the workday and when present at the community.
• Able to diffuse and respond to customer concerns to prevent escalation.
• Able to work in a fast-paced, customer-service-oriented environment, perform under pressure, meet deadlines, prioritize workload, solve problems, and follow supervisor instructions.
• Able to interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
• Must comply with the employee handbook.
• Must pass a background investigation and drug test screening.
• Able to work 40 hours per week, including occasional evenings and weekends for community events, and occasional overtime as required.
• Able to routinely squat and walk, and lift up to 50 pounds without assistance with full range of motion.

Nice To Haves

• Military experience or prior exposure to the military.
• Some college education.
• Experience in multifamily property management.

Responsibilities

• Train, direct, and oversee office staff under direct supervision; understand their duties and perform them as needed.
• Develop positive working relationships with residents and address resident issues, complaints, requests, and concerns to resolve them before Community Manager involvement.
• Assist the Community Manager with preparing the annual budget.
• Assist with weekly, monthly, quarterly, and annual reports, ensuring they are accurate and complete before submission.
• Monitor, review, and approve timesheets in the payroll system.
• Lead quarterly resident meetings with other staff, provide updates, and respond to resident concerns.
• Coordinate with the bookkeeper to support timely rent and delinquent-balance collection, monitor the utility program, follow accounting directives, and work within the established budget.
• Coordinate with the Turn Supervisor to schedule and complete vacant-home make-ready maintenance in time for incoming applicants.
• Review the monthly newsletter before it is submitted to the Community Manager for review and approval.
• Draft correspondence to residents and other appropriate representatives, subject to Community Manager approval.
• Implement community policies consistently, notify residents of violations, provide compliance direction, ensure homes meet standards, and conduct health and safety inspections as needed.
• Assist the Community Manager in devising and implementing marketing strategies to secure prospective residents.
• Act as liaison with community partners and provide requested pertinent data promptly.
• Represent the company professionally and perform other assigned duties.
• Assume the Community Manager’s responsibilities in their absence and provide exceptional customer service.
• Complete required training to comply with new or existing laws.

Benefits

• Medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.
• Competitive wage and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED