Assist Community Manager

The Michaels Organization • Fort Moore, GA

1d • $19 - $20

About The Position

The Assist Community Manager supports the Community Manager with the day-to-day operations of the community, residents, staff, and Michaels Management Services. The role carries out assigned duties professionally, provides exceptional customer service, and assumes the Community Manager’s responsibilities in their absence. The position also performs other duties as requested by the Community Manager.

The role requires 40 hours per week, with occasional evening and weekend work for community events and occasional overtime. It involves routine squatting, walking, and lifting up to 50 pounds without assistance, and requires eligibility to drive a company vehicle. The listed salary range is $19.00–$20.00 per hour.

Requirements

• At least three years of experience in a customer-service-related industry; multi-family property management experience is preferred.
• High school diploma or equivalent.
• Valid driver’s license and eligibility to drive a company vehicle.
• Must have or be able to obtain the ARM® (Accredited Residential Manager) designation within one year.
• Must successfully complete required courses, classes, and training provided by MMS.
• Must pass a background investigation and drug-test screening.
• Ability to work as part of a team and independently, and to lead, support, and contribute to a community team.
• Strong attention to detail and oral and written communication skills.
• Competence with Microsoft Office, including Word and Excel, and community management software.
• Professional and positive attitude; neat, clean, and professional appearance throughout the workday and when present at the community.
• Ability to participate in training to comply with new or existing laws and to comply with the employee handbook.
• Ability to de-escalate and respond to customer concerns.
• Ability to work in a fast-paced, customer-service-oriented environment, work under pressure, meet deadlines, prioritize and manage workload, take direction, and solve problems.
• Ability to interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
• Ability to work 40 hours per week, including occasional evenings and weekends for community events, and occasional overtime.
• Ability to routinely squat, walk, and lift up to 50 pounds without assistance, with a full range of motion.

Nice To Haves

• Military experience or prior exposure to the military.
• Some college.
• Multi-family property management experience.

Responsibilities

• Train, direct, and oversee office staff under direct supervision to support orderly and efficient workflow; understand and perform other office staff duties as needed.
• Build positive working relationships with residents and handle issues, complaints, requests, and concerns through surveys, email, phone, social media, personal communication, or other channels, seeking resolution before Community Manager involvement.
• Assist the Community Manager with preparing the annual budget.
• Assist with weekly, monthly, quarterly, and annual reports and ensure they are accurate and complete before submission.
• Monitor, review, and approve timesheets in the payroll system.
• Lead quarterly resident meetings with other staff, provide information and updates, and respond to resident issues.
• Work with the bookkeeper to support timely rent and delinquent account collection, monitor the utility program, follow accounting directives, and work within the established budget.
• Coordinate with the Turn Supervisor to ensure vacant-unit make-ready maintenance is scheduled and completed in time for incoming applicants.
• Review the monthly newsletter before it is reviewed and approved by the Community Manager.
• Draft correspondence to residents and other appropriate representatives, subject to Community Manager approval.
• Apply community policies consistently, notify residents of violations, provide compliance direction, ensure homes meet standards, and perform health and safety inspections as needed.
• Assist the Community Manager in developing and implementing marketing strategies to attract prospective residents.
• Serve as liaison with partners and provide requested information promptly.
• Represent the company professionally and perform other assigned duties.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED