Assist Community Manager

The Michaels Organization • Fort Belvoir, VA

4d • $25 - $28

About The Position

The Assist Community Manager supports the Community Manager with the day-to-day operations of the community, residents, staff, and the needs of Michaels Management Services. The role carries out assigned duties professionally, performs other duties as requested, and assumes the Community Manager’s responsibilities during their absence. Exceptional customer service is expected at all times.

The position helps oversee office staff and workflow, address resident concerns, prepare budgets and reports, monitor timesheets, support resident meetings, and coordinate with bookkeeping and maintenance staff. It also supports community marketing, resident communications and policy compliance, inspections, and liaison work with partners. The role requires 40 hours per week, with occasional evenings, weekends, and overtime as community needs require.

Requirements

• At least three years of experience in a customer service-related industry; multi-family property management experience is preferred.
• High school diploma or equivalent.
• Valid driver’s license and ability and eligibility to drive a company vehicle.
• Must have or be able to obtain the ARM® (Accredited Residential Manager) designation within one year.
• Must complete required courses, classes, and training provided by MMS.
• Must pass a background investigation and drug test screening.
• Able to work as part of a team and independently, and to lead, support, and contribute to the community team.
• Strong attention to detail and strong oral and written communication skills.
• Competence with Microsoft Office, including Word and Excel, and community management software.
• Professional, positive attitude and appearance; comply with employee handbook expectations.
• Able to diffuse and respond to customer concerns to prevent escalation.
• Able to work in a fast-paced, customer-service-oriented environment, perform under pressure, meet deadlines, prioritize and manage workload, take instructions, and use problem-solving skills.
• Interact professionally and pleasantly with coworkers, supervisors, vendors, residents, guests, and the public.
• Able to work 40 hours per week, including occasional evenings and weekends for community events; occasional overtime may be required.
• Able to routinely squat, walk, and lift up to 50 pounds without assistance, with full range of motion.

Nice To Haves

• Multi-family property management experience.
• Some college education.
• Military experience or prior exposure to the military.

Responsibilities

• Train, direct, and oversee office staff under direct supervision; understand and perform their duties as needed.
• Build positive working relationships with residents and resolve issues, complaints, requests, or concerns before Community Manager involvement.
• Assist with preparation of the annual budget.
• Prepare weekly, monthly, quarterly, and annual reports and verify their accuracy and completion before submission.
• Monitor, review, and approve timesheets in the payroll system.
• Lead quarterly resident meetings with staff, share updates, and respond to resident concerns.
• Work with the bookkeeper on timely rent and delinquent account collection, monitor the utility program, follow accounting directives, and work within the established budget.
• Coordinate with the Turn Supervisor to schedule and complete vacant-unit make-ready maintenance in time for incoming applicants.
• Review the monthly newsletter before it is reviewed and approved by the Community Manager.
• Draft correspondence to residents and other representatives, subject to Community Manager approval.
• Implement community policies consistently, notify residents of violations, provide compliance direction, ensure homes meet standards, and conduct health and safety inspections as needed.
• Assist with developing and implementing marketing strategies to attract prospective residents.
• Act as liaison with partners and provide requested data in a timely manner.
• Represent the company professionally and perform other duties as assigned.

Benefits

• Competitive wage.
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED