Assistant Community Manager

Woodmont Properties•Metuchen, NJ

21h•$70,000 - $75,000•Onsite

About The Position

Woodmont Properties is seeking an energetic, service-focused Assistant Community Manager to support the day-to-day operations of an apartment community. Working closely with the Community Manager, this role supports resident experience, leasing, financial performance, property operations, maintenance coordination, and team development. The position is full-time, exempt, and on-site at Woodmont Metro at Metuchen Station in Metuchen, New Jersey, with a Monday-through-Friday day schedule. The role also requires availability for on-call emergency support as needed by the community. The Assistant Community Manager assists with team leadership and property performance; supports leasing, marketing, occupancy, and revenue goals; delivers responsive resident service; coordinates maintenance, vendors, and apartment readiness; and assists with budgeting, collections, financial reporting, and administrative records. The role requires strong customer-service, communication, organizational, supervisory, financial, and problem-solving capabilities. A bachelor's degree or three to five years of related experience and/or training, or an equivalent combination, is specified. Property Manager and/or Real Estate licensing is required where applicable under state and local laws. The position is based at the apartment community and involves regular interaction with residents, prospects, team members, vendors, and contractors. Physical duties include frequently reaching with hands and arms; usually standing, walking, sitting, handling or feeling objects, and talking or hearing; and occasionally lifting or moving up to 25 pounds. The employee may occasionally encounter wet or humid conditions while walking and inspecting properties.

Requirements

Strong customer service, communication, and problem-solving skills.
Ability to supervise, coach, and motivate team members effectively.
Strong organization and time-management skills, including the ability to manage competing priorities.
Financial aptitude and understanding of budgets, receivables, expenses, and property performance.
Ability to collaborate with maintenance teams, vendors, residents, prospects, and leadership.
Ability to exercise sound judgment and maintain confidentiality.
Commitment to workplace safety and compliance with company policies and applicable laws.
Ability to provide emergency/on-call support as required by the community.
Bachelor's degree from a four-year college or university; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents; write memos, letters, and reports; and respond to complaints or inquiries.
Ability to communicate clearly and precisely.
Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.
Ability to solve practical problems within existing policies, principles, and standards; interpret written, oral, diagram, or schedule instructions; and analyze and plan solutions.
Knowledge of spreadsheet, word-processing, and property management software.
Property Manager License and/or Real Estate License, as required by state and local laws.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

Previous experience in multifamily property management, apartment leasing, or residential community operations.
Previous supervisory or team leadership experience.
Experience with property budgeting, collections, renewals, and occupancy management.
Knowledge of competitive market surveys and multifamily marketing.
Familiarity with Federal Fair Housing requirements.
Experience coordinating maintenance operations, vendors, or capital improvement projects.
ARM, CAM, CAPS, MPM, or RMP designation; desired but not necessary.

Responsibilities

Assist the Community Manager with daily property operations and team leadership.
Coach, train, and support leasing, office, and maintenance team members; help coordinate schedules and emergency coverage.
Participate in interviewing, hiring, training, performance evaluations, and employee development.
Lead team meetings and help implement strategies to improve property performance.
Ensure company policies, procedures, and safety standards are followed.
Help achieve community occupancy and revenue goals; assist with apartment tours, leasing, and prospect follow-up.
Develop and execute marketing and outreach initiatives; monitor advertising for accuracy and effectiveness.
Conduct competitive market surveys and stay informed about local market conditions.
Review leases and rental applications according to company procedures.
Inspect vacant apartments and help maintain sufficient market-ready inventory and strong curb appeal.
Develop local business and community outreach opportunities to generate traffic and leasing activity.
Deliver responsive, professional resident service and help ensure requests are addressed promptly, with updates on delays.
Coordinate lease renewals, including communication of rent increases and lease changes.
Resolve resident concerns and develop resident programs and activities that support engagement and retention.
Conduct regular property inspections with the Maintenance Supervisor; help coordinate unit turns, move-ins, and move-outs.
Coordinate vendors and outside contractors.
Maintain accurate preventative maintenance, inspection, inventory, safety, and work-order records.
Identify opportunities to improve service quality while controlling operating costs; obtain bids and assist with purchasing supplies and contracted services.
Assist with property and capital budgeting and financial reporting.
Collect rent, monitor outstanding receivables, and manage delinquent accounts according to company procedures and applicable laws.
Maintain accurate transaction and expenditure records, monitor expenses against approved budgets, and reconcile petty cash or debit card activity as required.
Identify opportunities to increase property income and control operating expenses.
Maintain an organized and professional leasing office.
Provide on-call emergency support as required by the community.