Assistant Community Manager

RPM Living • Austin, TX

4d • Onsite

About The Position

The Assistant Community Manager supports the operation of a downtown luxury high-rise community. The role welcomes and qualifies prospects, assists with applications and leasing, coordinates move-ins and move-outs, manages renewals and rent collections, and helps enforce lease terms. It also promotes resident satisfaction, property visibility, and retention through responsive service, market research, outreach marketing, and social media. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to sit for extended periods while working at a desk, if required.
• Ability to climb stairs, if required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to work on site and spend time outdoors with exposure to the elements.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.
• Successful completion of a background check as required by local, state, and federal law.

Nice To Haves

• A background in accounting combined with customer service experience.
• A valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally and record information using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, support leasing, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements and court representation, and facilitate proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or equivalent systems as needed.
• Help maintain an active and effective property social media presence to improve visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED