Assistant Community Manager
About The Position
The Assistant Community Manager supports the day-to-day operations of Holley Pointe and Bains Pointe, affordable housing communities in Portsmouth, Virginia. Working with the Community Manager, residents, vendors, and the regional support team, this role supports resident relations, leasing, compliance, rent collection, and administrative operations while helping maintain well-managed communities and provide excellent customer service. Woda Cooper Companies, Inc. is a development, construction, and property management organization focused on affordable housing. It manages more than 16,000 housing units in 19 states and serves seniors, veterans, and other economically challenged groups. The company describes itself as employee-owned and reports a development portfolio of $1.5 billion. Employment is contingent on education verification, references, a background check, and drug screening.
Requirements
- High school diploma or equivalent.
- Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
- Excellent interpersonal skills and good sales and customer service skills.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Demonstrated ability to lead and develop a team of associates.
- Understanding of property management laws, guidelines, and best practices.
- Proficiency in Microsoft Office Suite or related software.
- Valid driver’s license and insurance.
- Ability to travel to community locations and surrounding markets.
- Ability to sit at a desk and work on a computer for prolonged periods, as well as stand and walk, give tours, and meet with potential tenants.
- Ability to lift up to 15 pounds and traverse properties with stairs in a variety of weather.
Nice To Haves
- Experience working in affordable housing programs, including LIHTC, USDA Rural Development, Section 8, or HOME.
- Experience with Yardi Voyager.
- Familiarity with Fair Housing laws.
- Experience with RD 515.
Responsibilities
- Supervise, motivate, train, and develop site personnel; assist with hiring, discipline, and employment termination; set goals and evaluate performance.
- Promote positive resident relations and customer service, interacting with residents, prospects, families, associates, vendors, and the public.
- Handle leasing activities, including responding to inquiries, greeting and showing prospects, taking applications and deposits, verifying income and credit information, following up with prospects, and ensuring timely lease renewals.
- Maintain the community’s appearance and inspect the property daily; schedule repairs and capital improvements, obtain three bids using common specifications, and forward them to the Regional Manager for approval.
- Collect and post rents and other monies, make daily deposits, maintain records, track collections, pursue delinquent accounts, issue resident notices, and attend eviction proceedings as needed.
- Screen and score rental applicants and process bad-debt files for collections.
- Assemble and verify credit and income documentation for prospective residents and recertifications, and forward materials to the Compliance Manager for approval.
- Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
- Track unit inspections, ensure preventative maintenance is completed, and sign off on vacant units as market-ready or provide correction lists.
- Administer the community operating budget and control monthly expenses using a budget control log where applicable.
- Ensure financial reporting, records, and paperwork are completed accurately and on time.
- Review capital maintenance recommendations and forward them to the Regional Manager for approval.
- Monitor neighborhood market conditions and ensure residents follow lease terms, rules, and regulations.
- Participate in company-sponsored continuing education and training seminars.
- Report work-related injuries to Human Resources and property loss or liability issues involving staff or residents in a timely manner.
- Read and follow company policies and procedures, respond to email promptly, and learn and maintain Yardi Voyager.
- Perform other duties as assigned.
Benefits
- Competitive wages and annual bonus opportunities.
- Medical, dental, and vision coverage.
- Short-term disability and life insurance.
- 401(k) with company match.
- Employee ownership through the Employee Stock Ownership Plan (ESOP).
- 12 days of paid time off.
- 8 paid holidays and 2 floating holidays.
- Fitness reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
