Assistant Community Manager

RPM Living•Charlottesville, VA

3d•Onsite

About The Position

The Assistant Community Manager supports property operations and resident relations by greeting and qualifying prospects, assisting with applications and leases, managing renewals, collecting rent, and handling evictions. The role also promotes resident satisfaction and property visibility through responsive communication, outreach marketing, market research, and social media. This position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

Follow company procedures and Fair Housing requirements when assisting prospects with applications and deposits.
A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.
Ability to operate a computer, keyboard, mouse, and other office equipment.
Ability to read documents, computer screens, and data, and to hear and understand verbal communications in person, over the phone, or by computer.

Nice To Haves

A valid driver’s license is preferred.

Responsibilities

Greet and qualify prospects professionally using guest cards in Lead Management Software.
Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
Show apartments, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
Help maintain an active and effective property social media presence to enhance visibility and engagement.
Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.
Monthly bonuses and a competitive benefits package.