Assistant Community Manager

RPM Living • Jackson, WY

8d • Onsite

About The Position

The Assistant Community Manager greets prospective residents, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. The role is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

The position also supports apartment showings and move-ins, resident service requests, leasing paperwork, market research, and property outreach. It is associated with the titles Assistant Manager, Assistant Property Manager, and Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.
• Ability to sit for extended periods while working at a desk, if required.
• Ability to climb stairs, if required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to work on site and spend time outdoors with exposure to the elements.
• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license (preferred).

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for Community Manager approval; and follow up with applicants on their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals and renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• 50% rent discount
• Weekly pay for associates working onsite at an apartment community
• Comprehensive healthcare coverage available for full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• 401(k) with company match
• Professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups
• Paid time off, floating holidays, and volunteer days
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED