Assistant Community Manager

Capreit • Nashville, TN

13d • Onsite

About The Position

CAPREIT is seeking an Assistant Community Manager to support operations at Mountain Brook Townhomes, a 248-unit apartment community in Nashville, Tennessee. The role focuses on customer service, resident satisfaction, leasing, property operations, and supporting the Community Manager in achieving financial and operational goals. The Assistant Community Manager also helps maintain property standards, works with the Service Team, and provides leadership and operational continuity when the Community Manager is absent.

The position is scheduled Monday through Friday, with occasional weekend availability as needed to support community operations and business needs. CAPREIT describes opportunities for professional development, career advancement, and leadership growth.

Requirements

• 3 to 5 years of multifamily housing or property management experience.
• Valid driver's license.
• Strong customer service and resident relations skills.
• Experience with rent collections and resident accounts.
• Knowledge of property management operations.
• Experience with property management software such as RealPage, OneSite, or Yardi, or ability to quickly learn new systems.
• Proficiency with Microsoft Office and other business technologies.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Nice To Haves

• Previous assistant management experience preferred.

Responsibilities

• Provide customer service to current and prospective residents.
• Show and lease apartment homes.
• Prepare and process leasing documents.
• Assist with move-in and move-out inspections.
• Promote positive resident relations and communicate community events and policies.
• Support the Community Manager in meeting financial and operational goals, including budget, expense, occupancy, and rental-rate goals.
• Collect rent and follow up on delinquent accounts; conduct unlawful detainer procedures when necessary.
• Assist with bookkeeping and company reporting.
• Help maintain property compliance and operational standards.
• Assist with daily office operations, respond to resident concerns, and resolve issues promptly.
• Maintain resident files and property records, and ensure company policies and procedures are followed.
• Help maintain a professional and welcoming office environment.
• Process and follow up on maintenance requests and communicate resident maintenance concerns.
• Assist in coordinating apartment turns and move-ins.
• Help keep the community well-maintained and secure and support curb appeal and resident satisfaction.
• Serve as Community Manager in their absence, supporting leadership, team oversight, decision-making, and operational continuity.
• Manage multiple priorities while maintaining attention to detail.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Competitive bonus program.
• Leasing commissions.
• Mental health day.
• Summer Fun Fridays.
• Paid vacation time, including your birthday off.
• Paid sick time and holidays.
• Career growth and development opportunities.
• Employee-centered culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed