Assistant Community Manager

RPM Living • Denton, TX

3d • Onsite

About The Position

The Assistant Community Manager supports the community’s leasing and property operations. The role greets and qualifies prospects, assists with applications and deposits, processes applications for the Community Manager’s approval, shows apartments, prepares leases and move-ins, and manages renewals and move-outs. It also handles rental collections, lease enforcement, fees, and eviction procedures; responds to resident concerns to support satisfaction and retention; and helps promote the property through market research, outreach marketing, and social media. The role is based on site, includes time outdoors and exposure to the elements, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to meet the stated physical requirements, including reading documents and screens, communicating verbally, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license (preferred; candidates without one will be provided a liability waiver).

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED