Assistant Community Manager - Marlowe

Greystar Management Services•Seattle, WA

8d•Onsite

About The Position

Marlowe has an immediate opening for an experienced Assistant Community Manager. The role supports the Community Manager in overseeing the financial and operational aspects of the apartment community. Responsibilities include completing accounting and bookkeeping tasks, preparing financial reports, processing invoices and payables, collecting resident payments, making deposits, reconciling accounts, and using property management software to track and report community finances. The Assistant Community Manager also supports leasing, marketing, resident service, and community operations, and serves as the on-site supervisor when the Community Manager is absent. The position works in an office environment and may involve frequent exposure to outdoor conditions. It requires access to all areas of the community and amenities, occasional handling of objects weighing up to 20 pounds independently or 50 pounds with assistance, and routine local travel for deposits, training, or other work duties. Rare or occasional travel for business meetings or training may also be required. The hourly range is $24.00–$27.25. Onsite employees may be eligible for bonus programs and housing discounts, subject to availability and applicable terms. Benefits include medical, dental, vision, disability and life insurance; paid time off; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and other voluntary benefits. Benefits described apply to full-time employees.

Requirements

Previous property management experience is required; fee management experience is preferred.
A high school diploma or equivalent and professional knowledge of a business discipline are required.
At least 1–3 years of relevant experience in residence life and/or property management demonstrating applicable community management, sales, marketing, and customer service skills.
Understanding of lease terms and enforcement, including collections.
Excellent written and verbal communication skills.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to use property management software; experience with Yardi/OneSite is highly desired, and strong proficiency with software such as Yardi, OneSite, or Entrata is specified.
Detail-oriented, self-motivated, able to work independently and collaboratively, and able to communicate effectively.
Professional manner and dress.
Required licenses or certifications as required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Fee management experience.
Proficiency in Yardi/OneSite software.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter transactions accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about amounts owed, pursue delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; verify work or purchases; obtain manager approval; code charges; and coordinate related communications with vendors, accounting, and clients or owners.
Follow established eviction procedures, including proper notices and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent, organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and practices.
Assist with client or owner relationships by attending meetings, conducting community tours, sharing performance updates, and responding to requests.
Support leasing and marketing by greeting prospects, gathering information, showing apartments and models, helping close leases, collecting lease deposits, and assisting with applications and credit verification.
Assist the leasing team with virtual and in-person apartment tours.
Stay current on federal, state, and local rent assistance policies and programs.
Partner with on-site and marketing teams to create safe, socially distanced resident activities and events.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to applicable discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Robust training and development and long-term career opportunities.