Assistant Community Manager - Marlowe

Greystar • Seattle, WA

10d • $24 - $27 • Onsite

About The Position

Marlowe has an immediate opening for an experienced Assistant Community Manager. This role supports the Community Manager in overseeing the financial and operational facets of the community. It includes completing accounting and bookkeeping tasks, preparing monthly close-outs and financial reports, processing invoices, collecting rent and other payments, completing bank deposits and account reconciliations, and using property management software to record, track, and report on the community’s financial activity.

The Assistant Community Manager supports resident satisfaction and retention, assists with leasing and marketing, and may act as the on-site supervisor when the Community Manager is absent. The position also involves coordinating daily work, supporting maintenance and make-ready activities, and assisting with client/owner communications. Team members work in an office environment and may frequently be exposed to outdoor elements while accessing the property and its amenities. Local travel may be required for bank deposits, training, and other work-related needs.

Requirements

• Previous property management experience is required; fee management experience is preferred.
• At least 1 year of relevant experience in residence life and/or property management; the posting specifies a range of 1–3 years minimum.
• High school diploma or equivalent and professional knowledge of a business discipline.
• Understanding of lease terms, lease enforcement, and collections.
• Excellent written and verbal communication skills, including the ability to read, write, and communicate effectively.
• Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
• Professional manner and dress.
• Valid driver’s license to drive a golf cart on the property.
• Any licenses or certifications required by state and local jurisdictions.
• Proficiency with internet, word processing, spreadsheet, and database management programs.
• Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

• Bachelor’s degree in Business Management, Communications, or a related field.
• Fee management experience.
• Proficiency in MS Office Suite and Yardi/OneSite software; listed as highly desired but not required.
• Experience creating and adhering to budgets and preparing fiscal reports.

Responsibilities

• Complete financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
• Use property management software to enter transactions, complete updates and backups, and maintain system integrity.
• Review resident files and accounting records for unpaid balances or late fees, communicate with residents about outstanding balances, collect delinquencies, and enforce lease terms.
• Review and submit vendor, contractor, and service-provider invoices by reconciling work or products, obtaining required approval, coding charges, and coordinating related communications.
• Follow company procedures for evictions, including notice requirements and representing the community in court hearings and eviction proceedings as required.
• Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits or cancellation fees, and completing dispositions according to procedures and legal requirements.
• Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues.
• Act as the on-site supervisor when the Community Manager is absent, organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and practices.
• Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
• Support leasing and marketing by greeting prospects, gathering information, showing apartments and models, closing leases, collecting lease deposits, and assisting with applications and credit verification.
• Assist the leasing team with virtual and in-person apartment tours.
• Stay current on rent assistance policies and programs from federal, state, and local governing offices.
• Partner with the on-site office and marketing teams to create safe, socially distanced resident activities and events.
• For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

• Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability for onsite team members.
• Cell phone allowance.
• Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
• Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
• Birthday off after one year of service.
• Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave.
• Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, and hospital indemnity plans.
• Pet insurance and legal plans.
• Charitable giving program and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED