Assistant Community Manager - Radford Court (Student Living)

Greystar Management Services•Seattle, WA

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, completes bank deposits and reconciliations, and uses property management software to record and report the community’s financial activity. The position also supports resident relations, leasing and marketing, owner communications, community operations, and team supervision. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and helps ensure operations comply with company policies, procedures, and business practices. For California positions, the Assistant Community Manager or Leasing Manager must review completed move-in files before submitting them to the Community Manager for review and approval.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting states 1–3 years minimum.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to implement problem-solving strategies for residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Compassionate and diplomatic, with excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Demonstrated proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and documents.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Demonstrated supervisory skills to lead, direct, and evaluate subordinates and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and amenities.
A master’s or bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Nice To Haves

A master’s or bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, including entering required information correctly and completing updates and backups to preserve system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communication with vendors, accounting, and the client or owner.
Follow established eviction procedures, including proper notices, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Serve as the on-site supervisor when the Community Manager is absent; organize and delegate work, coordinate maintenance and make-ready tasks with the maintenance supervisor, and manage compliant community operations.
Support client and owner relationships by meeting with owners, conducting community tours, sharing performance updates and information, and responding to requests.
Assist with leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, closing leases and obtaining deposits, and helping prospects complete rental applications and credit verification.
In California, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.