Assistant Community Manager - Radford Court (Student Living)

Greystar•Seattle, WA

5d•$34 - $37

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-outs and financial reports, processes invoices, collects rent and other payments, makes bank deposits, and records and tracks financial activity using property management software. The position also supports resident satisfaction and retention, handles delinquencies and move-outs, follows established eviction procedures, and may assist with leasing and marketing. When the Community Manager is absent, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and maintenance activities and ensuring the community operates in accordance with company policies and procedures. The position may also support client and owner relationships through meetings, tours, performance updates, and responses to requests.

Requirements

1–3 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to apply problem-solving strategies to residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills; compassionate and diplomatic approach.
Detail-oriented, self-motivated, able to work independently and collaboratively.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Supervisory skills sufficient to lead, direct, and evaluate subordinates and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and its amenities.

Nice To Haves

M.Ed. or bachelor's degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete financial transactions and tasks, including collecting and posting rent and fees, preparing bank deposits, reconciling bank accounts, preparing reports, and processing invoices and payables.
Use property management software to record transactions, complete required updates and backups, and maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, collect delinquencies, and enforce lease terms.
Review vendor and service provider invoices, reconcile charges with work performed or products purchased, obtain Community Manager approval, code expenses, and coordinate related communications.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Support client and owner relationships by meeting with owners, conducting community tours, providing community performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, collecting information through Guest Cards, showing apartments and models, closing leases, collecting lease deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and increased vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.