Assistant Community Manager- Hornet Commons (Student Living)

Greystar Management Services•Sacramento, CA

6d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a student-living community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoices and payments, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident relations, leasing and marketing, owner communications, compliance, and community operations. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and maintenance and make-ready tasks while ensuring the community operates in accordance with company policies and procedures. The role is based in an office environment and may involve frequent exposure to outdoor conditions. It requires physical access to the property’s interior and exterior areas and amenities. Routine local travel between assigned areas or facilities may be required, with rare or occasional travel for meetings or training. The hourly range is $30.00–$36.00. Additional compensation may include performance-based bonuses, depending on role and eligibility.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to apply problem-solving strategies to residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills; compassionate and diplomatic approach.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, and MaxPanda or equivalent systems.
Supervisory skills to lead, direct, and evaluate subordinates and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and its amenities.
Routine local travel between assigned areas and other facilities may be required.

Nice To Haves

M.Ed. or bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software, entering required information accurately and completing system updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment; reconcile work performed or products purchased; obtain manager approval; code charges; and coordinate communications with vendors, accounting, and clients or owners.
Follow company eviction procedures and notice requirements, evict residents as required, and represent the community in court hearings and eviction proceedings when required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent; organize and delegate daily work, coordinate maintenance and make-ready tasks with the Maintenance Supervisor, and manage community operations in compliance with company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
Assist with leasing and marketing by greeting prospects, completing Guest Cards, showing available apartments and models, closing leases and obtaining deposits, and helping prospects complete rental applications and credit verification.
For California roles, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for eligible onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Bonus-program eligibility may apply, based on role and individual and company performance.