Assistant Community Manager- Hornet Commons (Student Living)

Greystar•Sacramento, CA

7d•$30 - $36•Onsite

About The Position

The Assistant Community Manager supports and assists the Community Manager in overseeing the financial and operational facets of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record, track, and report on community finances. The position also supports resident satisfaction and retention, lease enforcement, delinquency collection, resident move-outs, vendor coordination, and owner relations. When the Community Manager is absent, the Assistant Community Manager may serve as the on-site supervisor, organizing daily work and coordinating maintenance and make-ready tasks. The role may also support leasing and marketing efforts.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to implement problem-solving strategies for residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills, with a compassionate and diplomatic approach.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Demonstrated proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Supervisory skills sufficient to lead, direct, and evaluate subordinates and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents or families, and campus or business partners.

Nice To Haves

M.Ed. or bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software and ensure transactions, updates, and backups are completed accurately.
Review resident files and accounting records for unpaid balances or late fees, communicate with residents, collect delinquencies, and enforce leases.
Review vendor, contractor, and service-provider invoices; verify work or purchases; obtain approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs according to lease terms, notice requirements, applicable fees, established procedures, and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Serve as the on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support client and owner relationships by attending meetings, conducting community tours, providing performance updates, and responding to requests.
Assist with leasing and marketing by greeting prospects, collecting prospect information, showing available apartments and models, obtaining lease deposits, and assisting with applications and credit verification.
For California only, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for onsite weekly, monthly, and/or quarterly bonus programs.