Assistant Community Manager

RPM Living • Austin, TX

2d • Onsite

About The Position

The Assistant Community Manager greets and qualifies prospective residents, supports applications and leasing, manages lease renewals and move-outs, and oversees rent collections and eviction processes. The role also promotes resident satisfaction and retention through responsive communication and service issue resolution, and supports property visibility through market research, outreach marketing, and social media. The position is based on site and includes time outdoors, with a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and Project Management.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Ability to work on site, spend time outdoors with exposure to the elements, and potentially work in confined spaces, at heights, and in hazardous areas.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects using guest cards in Lead Management Software, and assist them with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications to the Community Manager for approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, collect new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs in accordance with lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or equivalent as needed.
• Help maintain an active and effective social media presence for the property.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED